Sometimes it can take a bit of time to load your eTicket after you buy it. This is very rare and usually fixes itself within 30 minutes.
What you can do
- If you don't need your ticket right away, you can wait for your eTicket to load.
- If you need your ticket now, you may need to buy a new one at the station. A full refund can be provided.
- You can refund your booking.
- Contact our customer service team