How do I get a refund? Follow

Via the app or web:

1. Go to the "My orders" section of the app or web
2. Complete the online refund form
3. When sending a picture of your tickets, please ensure they are cut in half

Via the Virgin Trains Ticketing Support Portal:

1. Go to the Refund Request page
2. Complete the online refund form
3. When sending a picture of your tickets, please ensure they are cut in half

By telephone

1. Between 07:00 & 22:00 you can call us on 0333 241 9128 (call charges apply)

For all of the above you must then:-

Send back your tickets, if this is required, to:

Virgin Trains Ticketing – refunds

PO Box 1259

Crawley

RH10 0JR

Your refund will be processed once any tickets have been received in 5-10 days, and your account will be credited minus any administration fee that is due (normally £10 per ticket)

Please note: The booking fee is non-refundable

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