Flexible tickets (Off-Peak, Super Off-Peak and Anytime tickets)
These types of ticket can be refunded online for a fee.
You have 28 days from expiry of the ticket to request a refund. If you have a mobile ticket and it has already been activated, you can no longer claim a refund on that journey.
Advance Single ticket
Advance Single tickets cannot be refunded but they can be changed.
Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations. Visit this page for more information on changing.
Similar rules apply to a combination of tickets.
The Flexible tickets can be refunded. The Advance Single tickets can only be changed. However, if you have a combination of Advance and Flexible then all the tickets can be changed.