If you have used your ticket to travel and arrive late at your destination due to a cancelled or delayed service, you may be able to claim compensation. Delay Repay is a nationwide scheme that makes it easier for you to get compensation for delayed train journeys. Compensation can only be processed by the train operating company that you travelled with, and not where you purchased your ticket from.
You can use the links below to take you to the Delay Repay information for the train operating companies.
|South Western Railway
If your train is delayed or cancelled and you decide not to travel, your unused ticket can be refunded without any fees by the company you purchased your ticket from.