Give us a call
Our phone lines are open every day between 07:00 and 22:00 for help with existing bookings only. The team are not able to help with queries about missing points or make new bookings.
- For help with existing bookings, call us on 0333 241 9128 unless you're calling us from outside the UK where you'll need to dial (+44) 333 241 9128. Calls cost 2p per minute plus your phone company's access charges. Calls from outside the UK may cost more. Just so you know, for data protection reasons, we can only discuss booking details with the person who made the booking. It would be also be really helpful if you have your booking reference available to help us find your journey. You can find this in the My Rewards section of the app or web.
- For refunds please use the automated refund form
- For all other enquires please contact the Trains Support Team