Changes to Tickets Refunds (1st April 2026) Follow

For tickets purchased from the 1st April 2026, refundable walk-up ticket types (e.g. Anytime, Off-Peak, Super Off-Peak, Day Travelcard and most Rangers and Rovers) will only be refundable up to 23:59 the day before they become valid for travel. Any refunds requested on the day of travel for these ticket types will now be rejected unless they are due to cancellation or disruption of the service you planned to travel on.

Tickets purchased prior to April 1st 2026 will continue to be refundable under the rules in place when they were purchased.

Why have the changes been made?

The rail companies are working to tackle fare evasion which costs the industry millions annually. The changes will stop fraudulent claims for refunds on tickets that have been used for travel. They changes will bring their terms and conditions into line with the railways of most other countries, where most day tickets are not refundable once they become valid for travel. For more information, please see The National Rail Factsheet on the changes.

Full details of the new refund rule are in the new National Rail Conditions of Travel, which came into effect on 1 April 2026.