FAQs – Virgin Trains Ticketing

Can't find what you're looking for through our FAQs? Then contact our Virgin Trains Ticketing Support team.

For anything related to Virgin Red or your Virgin Points, you can contact the dedicated Virgin Red Member Support team through their website

Ticket refunds and changes	Ticket types and prices
Onboard, seating and at the station	Account and payments
Getting your ticket	Virgin Points
Railcards	Everything Else

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