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Ticket refunds and changes

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  • Rail Strikes - need to cancel your ticket?
  • My train was cancelled, can I have a refund?
  • Do I have to send back my tickets to get a refund?
  • Can I change or exchange my ticket?
  • Help - I've lost my ticket!
  • How do I get a refund?
  • How much does it cost to change or cancel a ticket?
  • What types of ticket can be refunded?
  • Refund Requests
  • Can I upgrade to First Class?

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