How do I get a refund? Follow

Via the app or web:

1. Go to the "My Tickets" section of the app
2. Complete the online refund form
3. When sending a picture of your tickets, if they are paper tickets please ensure they are cut in half

Via the Virgin Trains Ticketing Support Portal:

1. Go to the Refund Request page
2. Complete the online refund form
3. When sending a picture of your tickets, please ensure they are cut in half if they are paper tickets

By telephone

1. Between 07:00 & 22:00 you can call us on 0333 241 9128 (call charges apply)

For all of the above you must then:-

Send back your tickets, if this is required, to:

Virgin Trains Ticketing – refunds

PO Box 1259

Crawley

RH10 0JR

Your refund will be processed once any tickets have been received in 5-10 days, and your account will be credited minus any administration fee that is due (from the 1st of April 2024 this will be £5 per ticket).

Please note: this charge is per ticket and not per booking reference, so if your booking has more than 1 ticket to be cancelled each ticket will attract an administration fee.

Virgin Trains Ticketing General Terms and Conditions - cancellations, charges and refunds

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