Do I have to send back my tickets to get a refund? Follow
That depends on the type of ticket you purchased.
eTickets - no need for you to do anything except fill out the automated refund form. You can then sit back and relax and your refund will appear within 10 days or so - how easy is that?
If you haven't yet collected your tickets from the machine - no need for you to collect them to get your refund. Just fill out the automated refund form and your refund will appear within 10 days or so.
If you have already collected your tickets from the machine - not to worry. You can either send us an image of them or post your tickets back to us at the address below by tracked delivery. Once we receive your tickets, we will process your refund within 5 working days.
Virgin Trains Ticketing Refunds
PO Box 1259
Crawley
RH10 0JR
If you're uploading an image of your original paper tickets, you'll need to cut them in half before photographing them and submitting the form.
However you request a refund, the money will be refunded to the original account or card the tickets were purchased with. Your refund will be processed once any tickets have been received in 5-10 days, and your account will be credited minus any administration fee that is due (from the 1st of April 2024 this has been reduced to £5 per ticket).
Please note: this charge is per ticket and not per booking reference, so if your booking has more than 1 ticket to be cancelled each ticket will attract an administration fee.
Virgin Trains Ticketing General Terms and Conditions - cancellations, charges and refunds