Refund Requests Follow Oh dear - has something gone wrong? Never fear, help is at hand! Click the icon for help Use our automated refund system for a quick and easy result Find some help in our FAQs Contact our friendly Trains Support Team Need help urgently? Related articles FAQs How do I get a refund? Need help quickly? My train was cancelled, can I have a refund? What types of ticket can be refunded? Articles in this section My train was cancelled, can I have a refund? Do I have to send back my tickets to get a refund? Can I change or exchange my ticket? Help - I've lost my ticket! How do I get a refund? How much does it cost to change or cancel a ticket? What types of ticket can be refunded? Refund Requests Can I upgrade to First Class?