If you wish to change your date of travel, or the station you are travelling from or to, you will need to buy a new ticket and apply for a refund on your existing ticket (please ensure you provide a picture of your tickets cut in half, if paper tickets).
If you ask to do this within 2 hours of purchasing your ticket then this can be done fee free, providing the ticket is unused. Please note, this cannot be done, if the train departure time has passed. If more than 2 hours has elapsed from the time of purchase there will be a £10 administration charge payable per ticket for exchanges and refunds. This will be deducted from the refunded amount before it is sent to you.
If your ticket was purchased within the last 2 hours then please send a query to email@example.com or telephone 0333 241 9128 between 7am and 10pm - email is usually quicker!
For all tickets bought on the Virgin Trains Ticketing website, please visit the “My Tickets” section of your app to see if your ticket is exchangeable and follow the instructions. Tickets bought from station ticket offices must be returned to the place of purchase and changed there.
All tickets and travel are subject to National Rail Conditions of Travel. Advance Purchase tickets are subject to national terms and conditions.