Can I change or exchange my ticket? Follow
If you wish to change your date of travel or the station you are travelling from or to, you will need to buy a new ticket and apply for a refund on your existing ticket (please ensure you provide a picture of your tickets cut in half, if paper tickets). If you ask to do this within 2 hours of purchasing your ticket then this can be done fee free providing the ticket is unused. Please note, this cannot be done, if the train departure time has passed. Otherwise there will be a £10 administration charge payable per ticket for exchanges and refunds. This will be deducted from the refunded amount before it is sent to you.
If your ticket was purchased within the last 2 hours then please send a query to firstname.lastname@example.org or telephone 0333 241 9128 between 7am and 10pm.
For all tickets bought on the Virgin Train Ticketing website, please visit the “My Orders” section of your app to see if your ticket is exchangeable and follow the instructions. Tickets bought from station ticket offices must be returned to the place of purchase and changed there.
All tickets and travel are subject to National Rail Conditions of Travel. Advance Purchase tickets are subject to national terms and conditions.
Download Virgin Trains Ticketing on the App Store