How much does it cost to change or cancel a ticket? Follow
You can cancel a ticket within 2 hours of purchasing it without charge providing it is unused. If you want to cancel your ticket within 2 hours of purchasing please send an email to firstname.lastname@example.org or between 7am and 10pm please ring 0333 241 9128.
After 2 hours the administration charge for cancelling, amending or refunding a ticket is £10 per ticket. Unfortunately we are not able to waive this charge unless your reason for needing to change your ticket is eligible under the Delay/Repay scheme or your train has been cancelled.
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