How much does it cost to change or cancel a ticket? Follow

You can cancel a ticket within 2 hours of purchasing it without charge providing it is unused.  If you want to cancel your ticket within 2 hours of purchasing please send an email to trainssupport@virgin.com or between 7am and 10pm please ring 0333 241 9128.

After 2 hours the administration charge for cancelling, amending or refunding a ticket is £10 per ticket.  Unfortunately we are not able to waive this charge unless your reason for needing to change your ticket is eligible under the Delay/Repay scheme or your train has been cancelled.